SPOILER ALERT!
The Poisoned House
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Up to Chapter 15 - the story has definitely gotten better, and there is a legitimate reason (of sorts) why she can read and write. A couple of little things still bother me, though, like her superiors in the household calling her "Miss Tamper." They would never show the scullery maid such respect - if anything they would just call her by her last name.
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Finally finished - definitely much better, though there are still a lot of things that I found pretty unbelievable, like why the housekeeper was so determined to keep Abigail in the house, or how the master could have justified keeping her mother (originally hired as a nurse for his son) there for years after his son was far too old. I suppose if it's read as a kind of fairy tale rather than realistic fiction... nothing excuses that first chapter, though.